PickFrames
@ | Abu Dhabi 26505722 | Dubai043977646|UAE'S LARGEST FRAMER AND PRINTING EXPERTS, 100% GURANTEE.

Terms & Conditions

1. Privacy Policy

Pickframes does not sell or trade any of your personal details to third parties. You may occasionally receive other information from us as a result of your registration or order. If, at any time, you wish to stop receiving information from us, please send us an email , or call us on the number below.

2. Stock Figures

All stock and availability figures shown on this site correct as at the end of business the previous working day. To be sure of availability we recommend you contact us before placing your order.

3. Pricing

All goods on this website are priced in English AED, and are exclusive of  delivery.
Price and availability may change without notice.

4. Delivery

Despatch of all in stock orders  will be made within approx. 5-7 working days. If you have an urgent requirement we have a priority service available and will usually be able to help. If for any reason the timescales cannot be honoured you will be kept informed.

Consolidating orders to reduce delivery charge.

On occasion, you may find that you need to add to your order after it has been placed. In these circumstances, we ask that you submit another order online. If this is done on the SAME DAY as the original order we will be able to consolidate the two, thereby reducing the overall delivery charge. Where orders are placed on different days it is not possible to offer this consolidation service due to the high level of administrative work required.

5. Returns

Custom Made Products

The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, and mounts. Note that any product referred to as being in a "standard size" does not mean it is ready-made or off-the-shelf. We are a custom frame manufacturer and all sizes are made to order.

Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.

Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

Ready-made Products.

A few of the products on our website are 'off-the-shelf' such as Swept/Decorative frames and Picture Frame Accessories.
You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense. We will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.

Damaged or Faulty Goods

If your goods are faulty, please notify us within 3 days. If the goods have been damaged in transit, you must  notify us within 24 hours unless you believed them to be damaged and signed for them with the parcel carrier as damaged. asap. 

Returns Authorisation

Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email - support@pickframes.com

6. Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as is practical.

Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

Pickframes will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.
You may not download or copy the content and other downloadable items displayed on the website for personal or commercial gain. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external sites, pickframes shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.